How can I get money onto the card?
Once you have activated your card, you can move money from your online Pay Portal balance onto the prepaid card by clicking on “Prepaid Card” in your Pay Portal menu, then selecting “Load Prepaid Card” from the prepaid card dashboard. Funds transferred in this way will be available to use on your card immediately.
Where can I use the card?
Dependent on your card type, you can use your Prepaid Card to make purchases from any merchant bearing the Acceptance Mark displayed on your card, including online (except for online gambling merchants).
Please note that some merchants such as gas stations or rental car agencies may have a policy to not accept prepaid cards. This is a merchant-specific policy.
How can I obtain my card balance?
There are four ways you can check your card balance:
- By logging into your online Pay Portal and viewing your card balance.
- Using your smartphone, by accessing your Pay Portal via the mobile site www.paylution.com/smart. Or, find and download the Paylution mobile app from iTunes or Google play!
- By calling the number listed on the back of your card and selecting the option to obtain your card balance.
How long does it take for my transaction history to update with my card transactions?
Your Pay Portal transaction history will be updated with your card transactions a few moments after the card processor receives the transaction information. Please note that not all merchants may immediately submit their card transactions for processing, so you may not see the transactions in your history right away.
Can I use the card to withdraw cash at an ATM? If so, which symbols should I look for on the ATM?
You can use your prepaid card to make cash withdrawals at any ATM bearing the Acceptance Mark displayed on your card front or back. Please refer to your Cardholder Agreement to view your withdrawal limits.
Can I use the card outside of the country?
Yes, your Prepaid Card can be used internationally. If you make a purchase or withdrawal in a currency other than the currency in which your card was issued, the Issuer may assess a foreign currency conversion fee of 3% of the transaction amount.
Can I make transfers to my card and/or view card transactions on the mobile application?
You can view the load your card and view your card balance and history by logging into your account on your mobile application.
What is the maximum balance my card can carry?
Your maximum balance is determined by your card type. Please refer to your Cardholder Agreement for your maximum balance.
What limits is my card subject to?
Your prepaid card is subject to transaction limits as defined in your Cardholder Agreement under Fees and Limits Schedule.